Terms of Service

You must provide accurate information when registering and booking — particularly pickup and destination addresses and patient contact details — so our dispatch team can respond appropriately.

Bookings are confirmed and assigned by our dispatch team, subject to ambulance availability. Estimated arrival times (ETAs) are provided by our dispatchers based on their judgment and current conditions — they are estimates, not guarantees, and we do not offer live GPS tracking.

You may request cancellation of a booking at any point before it reaches a final status (Completed, Rejected, or already Cancelled) by contacting our dispatch team using the details on our Contact page. Cancellation requests are reviewed and processed by our dispatch team — this is not currently available as a self-service action within your account.

Payments for bookings are processed securely through Razorpay. We do not store your card details — only payment and order references needed to reconcile your booking.

Ambulance Wala coordinates ambulance dispatch and is not itself a medical provider. To the fullest extent permitted by law, we are not liable for delays, unavailability, or outcomes arising from circumstances beyond our reasonable control.

We may update these Terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to support@ambulancewala24x7.com.