Privacy Policy

This Privacy Policy explains what information Ambulance Wala collects when you use our website and booking service, and how we use it.

• Account information: name, email address, and phone number when you register.
• Booking details: pickup and destination addresses, patient name and contact number, patient notes, ambulance type, and scheduled or requested times.
• Profile information you choose to provide: a saved address and an alternate contact number.
• Payment information: processed by Razorpay, our payment provider. We store the order ID, payment ID, and payment status for your bookings — we never see or store your card number, CVV, or other card details directly.
• Location data: only when you explicitly share it — by tapping the Emergency SOS button. Your device's precise coordinates (latitude and longitude) are then attached to that booking so our dispatch team can locate you. We do not convert this into a street address, and we do not share it with any mapping or geocoding service.

We do not track your location in the background, and we do not offer or use live GPS tracking of any kind. Location is only requested at the moment you use the Emergency SOS feature, and only with your device's permission.

We use the information above to create and manage your account, process and dispatch your bookings, communicate with you about booking status, and process payments. We do not sell your personal information to third parties.

We use Razorpay to process payments. Their handling of your payment details is governed by their own privacy policy and security practices, not ours.

We retain account and booking information for as long as your account is active, or as needed to meet our legal and operational obligations. If you'd like your account or data removed, contact us using the details below.

You have the right to access, update, or request the deletion of your personal account information and booking history at any time. If you wish to exercise any of these rights, please contact our support team using the details provided below.

Questions about this policy or your data can be sent to support@ambulancewala24x7.com.